At Al Jory Tourism, we believe that flexibility is a key part of providing excellent travel services. That is why our Cancellation Policy is designed to be fair, transparent, and easy to understand. We know that travel plans may change due to unforeseen circumstances, and our goal is to support our valued clients by offering clear guidelines on cancellations, refunds, and rescheduling for hotels, attractions, and tourism services.
Please read the following terms carefully before confirming your booking with us.
When it comes to hotel reservations in Dubai and across the UAE, our Dubai Tourism Cancellation Policy ensures guests understand how refunds and charges are applied. While exact terms may vary depending on the property, duration of stay, and season, the following general rules are in place:
Important Note: Some hotels enforce stricter cancellation rules. In such cases, the hotel’s individual cancellation policy will override our general policy, and this will be communicated clearly during your booking process.
Attraction tickets in Dubai and the wider UAE are subject to strict cancellation rules imposed by venues. Under the Dubai Tourism Cancellation Policy, most attraction tickets are non-refundable once issued.
The following attraction tickets cannot be canceled, refunded, or modified once booked:
These tickets are date- and time-specific. Once confirmed, no changes or refunds are possible.
Certain experiences may allow flexibility, such as:
For these, cancellations or rescheduling are possible if requested at least 48 hours in advance, subject to vendor approval and availability.
Refunds, where applicable under our Dubai Tourism Cancellation Policy, will be processed as follows:
To ensure smooth processing and avoid losses, please keep in mind:
The Dubai Tourism Cancellation Policy at Al Jory Tourism is designed to balance customer flexibility with supplier requirements. By providing clear rules upfront, we ensure that our clients can book with confidence, knowing exactly how cancellations and refunds are handled.
Whether you are reserving hotels, purchasing attraction tickets, or booking desert safaris, our policy provides peace of mind and transparency. We are committed to offering reliable service that makes your Dubai experience stress-free from the moment you book until the end of your journey.